Privacy information

Who operates this website

ELDRADESK LIMITED (company number 16685101) operates this website. You can contact us at hello@eldradesk.com. Our public business location is Gloucester, UK.

Information submitted through forms

The contact and business call-request forms ask for your name, email address, company (optional), subject, and message. Please do not submit patient information, special-category information, or other confidential material through these forms.

A contact or call request may be stored in Convex and may trigger an email notification through Resend so that we can respond to it. We use newsletter sign-up email addresses in Resend to send the Eldradesk newsletter.

Website analytics

This website uses Vercel Analytics in its cookie-free configuration to understand aggregate website use. It is intended to provide anonymous, aggregated usage information rather than build a contact or newsletter profile.

Why we use this information

• To read and respond to a contact or business call request.
• To send the newsletter when you choose to subscribe.
• To operate and improve this website using aggregate analytics.

For the website, our working approach is to use contact-request information where it is needed to respond to an enquiry or for the legitimate interest of operating a business conversation, newsletter information with your consent, and aggregate analytics for website operation. This wording is kept under review as the website and services change.

Retention and access

We keep form and newsletter information only while it is needed for the purpose above, to handle an ongoing conversation, or for a relevant record-keeping requirement. We do not publish fixed retention periods here because they depend on the request and the systems in use. Access is limited to the information needed to operate the website and respond to enquiries, but no online service can promise risk-free or uninterrupted security.

Processors and international transfers

Convex, Resend, and Vercel act as website service providers for the functions described above. Depending on their infrastructure, information may be processed outside the UK. Where a restricted transfer applies, the relevant provider contract and transfer safeguards should be checked against the current service configuration.

Your choices and questions

You can unsubscribe from the newsletter using the link in an issue. You can also email us to ask about access, correction, deletion, restriction, objection, or portability of personal information that this website holds about you. You may have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

For website privacy questions, email hello@eldradesk.com.

Updates

We will update this page when the website’s forms, providers, analytics, or data flows change. Please check this page when submitting new information through the website.