Privacy Policy

Personal Information: When you contact us or use our services, we may collect your name, email address, phone number, company name, and job title.

Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on pages.

Voice Data: If you use our Voice AI assistant, audio is processed in real-time for transcription purposes. We do not permanently store voice recordings unless explicitly required for service delivery and with your consent.

Cookies: We use cookies and similar tracking technologies to enhance your experience and analyse website traffic.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Our security measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

For care home clients, we may retain certain data for longer periods as required by healthcare regulations and contractual obligations.

Under UK data protection law (UK GDPR), you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (in certain circumstances)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your data for certain purposes

We may use third-party services that collect, monitor, and analyse data to improve our services. These include:

• Analytics providers (e.g., Vercel Analytics)
• AI service providers (e.g., OpenAI for voice processing)
• Database services (e.g., Convex for data storage)

These third parties have their own privacy policies governing their use of your information.