Work in progress
Concepts and Prototypes
A transparent view of ideas being explored, discovery work under way, and prototypes that still need validation.
Prototype
Mobility Retail Voice Assistant
A voice-assistant prototype exploring clear call capture, bounded order-status journeys, and human handoff.
Mobility retail
Voice assistant prototype
Call triage
Human handoff
Discovery
Care Placement Discovery
Discovery work mapping care-placement enquiries, information needs, consent, and human decision points.
Care operations
Service discovery
Journey mapping
Data requirements
Concept
Digital Inclusion Concept
A concept for capturing requests for digital help through an accessible route with clear human ownership.
Digital inclusion
Service concept
Accessible interaction
Safeguarding design
Prototype
Pension Information Review Prototype
A document-review prototype for organising pension information and preparing questions for qualified review.
Financial information
Document review prototype
Information extraction
Human review workflow
Have a workflow worth exploring?
Let's define the problem, safeguards, and evidence needed before committing to a build.
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