A discovery-stage exploration of the care-placement journey. The work maps the information families and care teams may need to exchange, where ambiguity enters the process, and which decisions must remain with qualified people.
Care-placement enquiries can involve urgent timelines, incomplete information, and several people working from different records. A useful digital approach must support careful coordination without presenting a suggestion as a care decision.
Discovery would document the current journey, identify repeated information requests, and define a small, explainable data model. Any later prototype would keep human review, consent, and escalation requirements visible at each stage.
A voice-assistant prototype exploring how routine mobility-retail phone enquiries could be captured and routed.
A concept for making requests for digital help easier to capture, prioritise, and hand to a trained person.
A prototype for organising pension documents and preparing clear questions for qualified human review.
Let's discuss the workflow, system, or customer journey you want to understand.
