An exploratory voice-assistant prototype for a mobility-retail setting. It focuses on clear call capture, simple order-status journeys using representative data, callback requests, and safe handoff paths.
Mobility-retail phone enquiries can range from straightforward order questions to sensitive requests that need a person. Any automated route must be easy to understand, collect only necessary information, and make escalation obvious.
The prototype would guide a caller through a small set of clearly bounded journeys, record a callback request, and route anything uncertain or sensitive to a person. Representative data would be used until governance and operational safeguards are agreed.
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